Returns Policy

Returns Policy and Refund Policy

This sets out the terms, which govern your right to return any Goods that you do not want to keep.  

Please ensure you return Goods in their original condition and packaging, unworn and unwashed, with all labels intact. In addition, Goods listed in section a of Part 3 below under ‘What can’t I return?’ shall not be refunded. 

a. What can’t I return?

Unfortunately, the items on the list below can not be returned unless they are faulty:
  • Bespoke or personalised products made to your specific requirements or measurements
  • Perishable products (including but not limited to food or drink)
  • Creative pieces that are specially commissioned when you place an order, including but not limited to art, sculpture and ceramics
  • Personal items sold with a hygiene seal (including but not limited to cosmetics or underwear) where the seal is broken
  • Earrings for pierced ears
  • CDs, DVDs or software if you've broken the seal on the wrapping
b. How long do I have to return Goods?
Your rights under this section are in addition to the cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as amended or superseded from time to time. If you wish, you may notify us in writing by letter or email that you wish to cancel your contract before the end of 30 calendar days from the day after you receive the products.  You must then return the Goods to us in the specified manner below within 35 calendar days after the day on which you notify us you wish to cancel your contract.

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods) we reserve the right not to offer you a refund in full. We may return your purchase to you on payment of an additional delivery fee. This refund policy does not affect your statutory rights in respect of faulty or damaged goods.

c. How do I return Goods?

Items purchased online at the must be returned using the process below:
Step 1: Write your name, address, postcode and Order number on the returns form together with any other requested information.
Step 2: Enclose the return form with your Goods in accordance with the instructions contained therein.
Step 3: Ensure your Goods are in a securely wrapped parcel and address the parcel to address detailed on the returns form
Step 4: Take the parcel (with enclosed return form) and the dispatch note to the Post Office
Step 5: Request that the Post Office clerk provides proof of posting. We advise you to return goods using a trackable service such as Royal Mail Recorded Delivery as we cannot accept any responsibility for items lost during the return process.
Step 6: Retain your proof of posting until you have received your refund.

Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned intact, undamaged as soon as reasonably possible. 

You will be responsible for all of the costs associated with returning any Goods to us, unless the Goods are faulty or not as described in the Shop, in which case we will be responsible for the costs.

d. When will I receive my refund?

We or presiding banking institution or payment gateway on our behalf will refund to the payment card the price paid for the Goods upon acceptance the return, less any agreed costs, this will normally be refunded to you in five working days of an item being received by us.

Fees and charges for online Goods will be refunded by us, but refunds of delivery charges are limited to the amount of the least expensive common and generally accepted kind of delivery offered by the us (please see Delivery above).